If you cannot find a solution within our FAQ section, kindly contact our dedicated customer service team for further assistance.

How Long Does An Order Take To Arrive?

We will deliver products to you as soon as reasonably possible. Orders are usually dispatched between 1-2 business days from the date of the order being placed and should arrive 5-7 business days from ship date (depending on location). Please contact us our customer service team if your delivery has not been received within the dates described.

During holiday season please expect some delays in shipments.

How do I cancel/change my subscription?

To cancel or make adjustments, please login to your subscription account management page here.

How Do I Set Up A Subscription Order?

When adding the product to the page, you have the option to make a one-time purchase or a subscription. Please contact our customer service team if you still need assistance setting up a subscription order.

How To Return My Items?

For reasons related to hygiene and sanitation, we regret to inform you that returns cannot be accepted. For further details, please consult our return policy by following this link: policy. If you encounter any issues with your order, we encourage you to contact our customer service team for prompt assistance.

How Can I Track My Order?

Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area. You should receive an email that helps provide links to access your order.

Which Payment Methods Do You Accept?

Habitat accepts the following payment methods for online purchases:

• All major credit cards, as shown at checkout

• Apple Pay, Google Pay, Samsung Pay

Please note that your billing address must match the address on your credit card statement.